Top 50 BPO companies in the USA

In today’s fast-paced business environment, efficiency and scalability are more important than ever.

 

Enter the world of Business Process Outsourcing (BPO), a strategy that businesses across the globe are leveraging to stay competitive.

 

But with so many options, how do you choose a BPO company partner?

 

 

This guide will walk you through the 50 top BPO companies in USA, giving you the insights you need to make an informed decision.

 

 

Understanding the Role of BPO

Before we jump into the list, let’s take a moment to understand what BPO is and why it’s crucial for modern businesses.

 

Business Process Outsourcing involves contracting standard business functions to external service providers.

 

These functions can range from customer support and IT services to finance and human resources.

The Rise of BPO

BPO has become a pivotal part of business strategy over the past two decades.

 

Companies are increasingly turning to BPO to streamline operations, reduce costs, and focus on core activities.

 

According to recent statistics, the global BPO market is expected to reach $343.2 billion by 2025, growing at a compound annual growth rate (CAGR) of 8.0% from 2021.

Top 50 BPO Companies in the USA

1. Accenture

• Overview: A global professional services company providing a range of strategy, consulting, digital, technology, and operations services. Known for driving innovation and delivering exceptional outcomes for clients. Accenture operates across numerous industries to help businesses achieve high performance.
• Website: https://www.accenture.com/
• Google Rating: 4.3/5.0

2. Concentrix

• Overview: Specializes in customer engagement and improving business performance through technology-infused solutions. Offers services across multiple industries including automotive, banking, consumer electronics, and healthcare. Renowned for its focus on delivering personalized customer experiences.
• Website: https://www.concentrix.com/
• Google Rating: 4.2/5.0

3. Teleperformance

• Overview: A global leader in outsourced omnichannel customer experience management. Teleperformance serves companies worldwide with customer care, technical support, and other services. It is known for its innovative approach to enhancing customer satisfaction.
• Website: https://www.teleperformance.com/
• Google Rating: 4.0/5.0

4. Alorica

• Overview: Provides customer management solutions that span the entire customer lifecycle. Alorica focuses on delivering superior customer experiences by leveraging technology and human insights. Its services include customer care, sales, technical support, and back-office processing.
• Website: https://www.alorica.com/
• Google Rating: 3.8/5.0

5. Sitel Group

• Overview: Delivers comprehensive customer experience management and business process outsourcing solutions. Sitel Group combines digital and human capabilities to elevate customer interactions. It serves various sectors like banking, healthcare, and retail.
• Website: https://www.sitel.com/
• Google Rating: 4.0/5.0

6. TTEC

• Overview: Provides customer experience and digital transformation solutions. TTEC helps brands build better customer relationships through technology, analytics, and a human-centric approach. It supports industries such as telecom, financial services, healthcare, and the public sector.
• Website: https://www.ttec.com/
• Google Rating: 4.1/5.0

7. Cognizant

• Overview: A leading provider of IT services, including digital, technology, consulting, and operations. Cognizant leverages deep industry expertise to help clients drive business transformation. It serves industries like banking, healthcare, manufacturing, and retail.
• Website: https://www.cognizant.com/
• Google Rating: 4.4/5.0

8. Genpact

• Overview: Focuses on delivering digital transformation through advanced analytics, automation, and AI. Genpact partners with clients to drive innovation and improve business outcomes. It serves industries such as finance, healthcare, and consumer goods.
• Website: https://www.genpact.com/
• Google Rating: 4.3/5.0

9. Sykes Enterprises

• Overview: Provides comprehensive customer contact management solutions to global companies. Sykes specializes in inbound customer service, technical support, and back-office processing. It aims to enhance customer loyalty and drive business growth.
• Website: https://www.sykes.com/
• Google Rating: 4.0/5.0

10. HGS (Hinduja Global Solutions)

• Overview: Offers customer experience management solutions across various industries. HGS combines technology and analytics to deliver personalized customer interactions. It focuses on achieving business efficiency and improved customer satisfaction.
• Website: https://www.teamhgs.com/
• Google Rating: 4.0/5.0

11. Infosys BPM

• Overview: A subsidiary of Infosys Ltd., specializing in business process management. Infosys BPM provides end-to-end outsourcing services to optimize business processes. Its offerings include finance, HR, sourcing, and procurement services.
• Website: https://www.infosysbpm.com/
• Google Rating: 4.1/5.0

12. Wipro BPO

• Overview: Part of Wipro Ltd., providing comprehensive outsourcing solutions across various domains. Wipro BPO focuses on enhancing operational efficiency and delivering value through innovation. Services include IT, consulting, and business process outsourcing.
• Website: https://www.wipro.com/
• Google Rating: 4.2/5.0

13. EXL Service

• Overview: Specializes in operations management and analytics to help clients enhance business performance. EXL combines deep domain expertise with advanced analytics capabilities. It serves industries such as insurance, healthcare, and finance.
• Website: https://www.exlservice.com/
• Google Rating: 4.0/5.0

14. Firstsource Solutions

• Overview: Offers customer experience and business process management services. Firstsource focuses on delivering measurable business outcomes through technology and analytics. Industries served include banking, healthcare, and telecommunications.
• Website: https://www.firstsource.com/
• Google Rating: 4.1/5.0

15. WNS Global Services

• Overview: A leading global business process management company. WNS delivers services across various functions such as finance, healthcare, and customer service. It emphasizes driving business transformation through strategic insights and analytics.
• Website: https://www.wns.com/
• Google Rating: 4.0/5.0

16. Conduent

• Overview: Provides diversified business process services with leading capabilities in transaction processing and automation. Conduent helps organizations modernize and improve their operations. Key areas include healthcare, transportation, and government services.
• Website: https://www.conduent.com/
• Google Rating: 3.9/5.0

17. CGS (Computer Generated Solutions)

• Overview: Offers business process outsourcing, IT services, and software development. CGS helps companies improve efficiency and customer satisfaction. Services span various sectors including retail, financial services, and healthcare.
• Website: https://www.cgsinc.com/
• Google Rating: 4.2/5.0

18. Tech Mahindra

• Overview: A leading digital transformation, consulting, and business re-engineering services provider. Tech Mahindra focuses on leveraging next-gen technologies to drive innovation. It serves industries such as telecommunications, healthcare, and banking.
• Website: https://www.techmahindra.com/
• Google Rating: 4.3/5.0

19. HCL Technologies

• Overview: An IT services company offering a wide range of outsourcing services. HCL focuses on providing innovative solutions to enhance business operations. Key sectors served include healthcare, financial services, and technology.
• Website: https://www.hcltech.com/
• Google Rating: 4.2/5.0

20. Capgemini

• Overview: Provides consulting, technology, and outsourcing services. Capgemini helps organizations achieve business transformation through innovative solutions. Industries served include automotive, banking, and consumer products.
• Website: https://www.capgemini.com/
• Google Rating: 4.1/5.0

21. IBM Global Services

• Overview: Offers a wide range of IT and business process outsourcing services. IBM focuses on driving digital transformation through technology and innovation. Key areas include cloud computing, analytics, and AI.
• Website: https://www.ibm.com/
• Google Rating: 4.3/5.0

22. Xerox Business Services

• Overview: Provides business process and IT outsourcing services. Xerox helps businesses optimize their processes and improve efficiency. Services include document management, customer care, and HR outsourcing.
• Website: https://www.xerox.com/
• Google Rating: 4.0/5.0

23. Atento

• Overview: A leading provider of customer relationship management and business process outsourcing services. Atento focuses on delivering exceptional customer experiences through innovative solutions. It serves industries such as telecommunications, finance, and healthcare.
• Website: https://www.atento.com/
• Google Rating: 4.1/5.0

24. DXC Technology

• Overview: Provides IT services and solutions to help businesses transform and manage their operations. DXC leverages technology to drive innovation and efficiency. Industries served include healthcare, banking, and manufacturing.
• Website: https://www.dxc.technology/
• Google Rating: 4.0/5.0

25. Capita

• Overview: Provides business process management and outsourcing solutions across various sectors. Capita focuses on transforming operations and improving efficiency through innovative solutions. Key industries include healthcare, finance, and public sector.
• Website: https://www.capita.com/
• Google Rating: 4.0/5.0

26. ADP (Automatic Data Processing)

• Overview: Specializes in human resources management software and services, including payroll, talent management, and benefits administration. ADP helps businesses streamline HR processes and improve workforce management. It serves various industries globally.
• Website: https://www.adp.com/
• Google Rating: 4.1/5.0

27. Inktel Contact Center Solutions

• Overview: Offers customer service, sales, marketing, and technical support services. Inktel emphasizes delivering quality customer interactions and improving client satisfaction. It serves industries such as retail, healthcare, and financial services.
• Website: https://www.inktel.com/
• Google Rating: 4.0/5.0

28. Transcom

• Overview: Provides customer care, sales, technical support, and collections services. Transcom focuses on enhancing customer experiences through innovative solutions and technology. It serves a wide range of industries including telecommunications and finance.
• Website: https://transcom.com/
• Google Rating: 4.1/5.0

29. StarTek

• Overview: Delivers comprehensive customer engagement solutions, including customer care, sales, and technical support. StarTek aims to improve customer loyalty and drive business growth. It serves sectors such as telecommunications, healthcare, and retail.
• Website: https://www.startek.com/
• Google Rating: 3.9/5.0

30. Sutherland Global Services

• Overview: Provides business process transformation through integrated BPO USA services. Sutherland focuses on improving business performance through technology and analytics. Key industries served include healthcare, banking, and telecommunications.
• Website: https://www.sutherlandglobal.com/
• Google Rating: 4.1/5.0

31. Minacs Group

• Overview: Offers customer experience, marketing, and IT solutions. Minacs Group emphasizes driving customer satisfaction and operational efficiency. It serves industries such as automotive, healthcare, and financial services.
• Website: https://www.concentrix.com/
• Google Rating: 4.0/5.0

32. Arise Virtual Solutions

• Overview: Provides virtual customer service solutions through a network of independent contractors. Arise offers flexibility and scalability, enhancing client operations. Key sectors served include retail, telecommunications, and travel.
• Website: https://www.arise.com/
• Google Rating: 4.2/5.0

33. 24-7 Intouch

• Overview: Specializes in customer care and omnichannel contact center services. 24-7 Intouch leverages technology and analytics to deliver personalized customer experiences. It serves industries like e-commerce, retail, and telecommunications.
• Website: https://www.intouchcx.com/
• Google Rating: 4.3/5.0

34. Alorica

• Overview: Provides customer management solutions spanning the entire customer lifecycle. Alorica focuses on superior customer experiences through technology and human insights. Services include customer care, sales, technical support, and back-office processing.
• Website: https://www.alorica.com/
• Google Rating: 3.8/5.0

35. UBL

• Overview: Provides a range of back-office and customer support services. UBL focuses on improving operational efficiency and customer satisfaction. It serves sectors like finance, healthcare, and retail.
• Website: https://www.ubldigital.com/
• Google Rating: 4.0/5.0

36. TaskUs

• Overview: Specializes in outsourced digital services and next-gen customer experience. TaskUs focuses on innovation and employee engagement to deliver high-quality results. It serves industries like technology, e-commerce, and social media.
• Website: https://www.taskus.com/
• Google Rating: 4.2/5.0

37. TechSpeed

• Overview: Provides data entry and business process outsourcing services. TechSpeed focuses on accuracy, efficiency, and cost-effectiveness. It serves sectors such as finance, healthcare, and e-commerce.
• Website: https://techspeed.com/
• Google Rating: 4.6/5.0

38. Flatworld Solutions

• Overview: Offers IT and business process outsourcing services globally. Flatworld Solutions focuses on delivering customized solutions to enhance business performance. Key areas include data management, customer support, finance, and accounting.
• Website: https://www.flatworldsolutions.com/
• Google Rating: 4.2/5.0

39. Outsource2india

• Overview: Provides a wide range of outsourcing services, including IT and BPO. Outsource2india focuses on quality, timeliness, and cost savings. It serves industries such as healthcare, finance, and legal services.
• Website: https://www.outsource2india.com/
• Google Rating: 4.2/5.0

40. Invensis Technologies Pvt Ltd

• Overview: Specializes in providing technology-driven outsourcing solutions. Invensis offers services such as finance and accounting, data entry, and customer support. It focuses on improving operational efficiency and reducing costs for clients.
• Website: https://www.invensis.net/
• Google Rating: 4.1/5.0

41. DevsData Tech Talent

• Overview: Offers tech talent and BPO services. DevsData focuses on delivering top-tier technology solutions and skilled personnel. It serves industries such as finance, technology, and healthcare.
• Website: https://devsdata.com/
• Google Rating: 4.7/5.0

42. Magellan Solutions

• Overview: Belong to the top 50 call center companies and BPO services in USA
  to small and medium businesses. Magellan Solutions focuses on delivering high-quality customer interactions and operational support. Key areas include customer service, telemarketing, and back-office solutions.
• Website: https://www.magellan-solutions.com/
• Google Rating: 4.2/5.0

43. Trupp Global Technologies

• Overview: Focuses on providing high-quality back-office support services. Trupp Global offers services such as data management, customer support, and finance and accounting. It aims to help businesses optimize their operations and reduce costs.
• Website: https://www.truppglobal.com/
• Google Rating: 4.3/5.0

44. MattsenKumar LLC

• Overview: Provides data-driven business process outsourcing solutions. MattsenKumar focuses on enhancing customer experiences and operational efficiency. Key services include customer support, data analysis, and back-office processing.
• Website: https://www.billgosling.com/
• Google Rating: 4.3/5.0

45. TeleCrew Outsourcing

• Overview: Provides contact center and BPO services. TeleCrew focuses on delivering high-quality customer interactions and support. It serves industries such as telecommunications, finance, and healthcare.
• Website: https://telecrewoutsourcing.com/
• Google Rating: 4.1/5.0

46. Elite Techlogix

• Overview: Specializes in tech support and business process outsourcing. Elite Techlogix focuses on using technology to enhance business operations. Key services include customer support, technical support, and back-office processing.
• Website: https://www.elitetechlogix.com/
• Google Rating: 4.0/5.0

47. Invensis

• Overview: Provides efficient back-office support services. Invensis focuses on delivering high-quality, cost-effective solutions. Key services include data management, customer support, and finance, and accounting.
• Website: https://www.invensis.net/
• Google Rating: 4.1/5.0

48. Raysoft Infotech Private Limited

• Overview: Offers IT and BPO solutions to clients worldwide. Raysoft Infotech focuses on leveraging technology to improve business processes. Key services include software development, customer support, and data management.
• Website: https://raysoftinfotech.com/
• Google Rating: 4.0/5.0

49. SunTec India

• Overview: Provides multi-process IT outsourcing services. SunTec India focuses on delivering customized solutions to meet clients’ business needs.
• Website: https://www.suntecindia.com/
• Google Rating: 3.7/5.0

50. Blue Ocean Contact Centers

• Overview: Founded in 1994, Blue Ocean Contact Centers specializes in customer experience management and business process outsourcing. The company provides solutions in areas like customer support, technical assistance, and digital engagement.

• Website: https://blueocean.ca/
• Google Rating: 5.0/5.0

 

 

About the BPO Outsourcing Industry in the USA

The top 50 outsourcing companies in the USA are a powerhouse driving efficiency and innovation across various sectors.

 

 

This industry includes services like customer support, IT services, human resources, and finance and accounting.

 

 

Leveraging advanced technologies such as AI, cloud computing, and data analytics, BPO companies USA help businesses streamline operations, reduce costs, and enhance customer experiences.

 

 

Explore how the American BPO sector is transforming business processes and fostering growth in the digital age.

 

 

Why Outsource to BPO Companies in the USA?

Outsourcing to Business Process Outsourcing (BPO) companies in the USA offers many benefits that can significantly elevate your business operations.

 

With their advanced technological infrastructure, skilled workforce, and high standards of service quality, American BPO companies are a top choice for businesses worldwide.

 

Additionally, exploring the top 25 BPO companies in Sri Lanka can provide unique opportunities for cost-effective and efficient outsourcing solutions.

 

 

Here’s why you should consider BPO outsourcing companies in the USA:

 

1. High-Quality Services

American BPO companies are known for their commitment to delivering high-quality services.

 

 

They adhere to international standards and best practices, ensuring that your business processes are handled with utmost precision and professionalism.

 

 

This focus on quality helps businesses maintain a competitive edge in the market.

 

2. Access to Skilled Workforce

The USA boasts a highly educated and skilled workforce. BPO companies in the USA employ experts in various domains, such as customer service, IT support, finance, and healthcare.

 

 

This access to specialized talent ensures that your business processes are managed efficiently and effectively.

 

3. State-of-the-Art Technology

American BPO companies leverage cutting-edge technology to optimize business processes.

 

 

With access to the latest software, tools, and infrastructure, these companies can deliver innovative solutions that drive productivity and growth.

 

 

This technological advantage enables businesses to stay ahead in a rapidly evolving digital landscape.

 

4. Time Zone Advantage

Outsourcing to the USA can provide a time-zone advantage for companies based in Europe and Asia.

 

 

This allows for better collaboration and timely execution of business processes.

 

 

The overlapping working hours facilitate real-time communication and faster decision-making.

 

5. Regulatory Compliance

BPO companies in the USA comply with stringent regulatory standards and data protection laws.

 

 

This adherence to regulations ensures that your sensitive business information is handled securely and ethically.

 

 

Partnering with compliant BPO service providers helps mitigate risks associated with data breaches and non-compliance.

 

6. Cultural Affinity

The cultural affinity between the USA and other Western countries makes it easier to align business operations.

 

 

American BPO companies understand the nuances of Western business practices and customer expectations, allowing them to deliver seamless and culturally relevant services.

 

7. Enhanced Customer Experience

BPO companies in the USA excel in providing superior customer experiences.

 

 

They employ customer-centric approaches and use advanced analytics to understand customer needs and preferences.

 

 

This focus on enhancing customer satisfaction leads to improved loyalty and retention rates.

 

8. Focus on Core Competencies

By outsourcing non-core functions to BPO companies in the USA, businesses can focus more on their core competencies.

 

 

This strategic move allows companies to allocate resources and attention to areas that drive growth and innovation, thereby improving overall business performance.

 

9. Scalability and Flexibility

BPO companies in the USA offer scalable solutions that can be tailored to fit the specific needs of your business.

 

 

Whether you need to ramp up operations during peak seasons or scale down during off-peak periods, American BPO providers can adjust their services accordingly.

 

 

This flexibility helps manage costs and resources more efficiently.

 

10. Innovation and Continuous Improvement

American BPO companies are at the forefront of innovation. They continuously invest in research and development to enhance their service offerings.

 

 

By partnering with an innovative BPO provider, businesses can benefit from the latest industry trends and best practices that drive continuous improvement.

 

Understanding Outsourcing with Stealth Agents

Outsourcing is a broad category that covers many different staffing solutions and outsourcing firms.

 

 

In the context of the list of virtual assistant call center, business process outsourcing (BPO) firms are categorized as newer, typically smaller firms that offer a modern form of outsourcing.

 

 

The newer generation of outsourcing firms typically offer a broader range of staff roles, on more flexible terms, at a lower margin (transparent pricing), and cater more to small- and medium-sized business (SMB) sector clients, instead of larger enterprises.

 

 

Typical BPOs can also be referred to as “seat leasing” or “staff leasing” and may also offer virtual assistant (VA) services, staff augmentation, and a range of ‘non-voice’ services.

 

 

Stealth Agents also highlights virtual assistant companies worldwide, covering traditional top call center outsourcing companies and more flexible firms.

 

 

Book a free discussion to tailor your preferences and explore virtual assistant pricing options.

 

 

These companies typically offer voice and customer service (CS) services, catering to both multinationals and enterprises.

Conclusion

BPO is a powerful tool for driving business growth and efficiency.

 

 

By partnering with the right provider, you can unlock significant benefits, from cost savings to improved operations.

 

 

Explore our comprehensive list of top BPO companies in the USA to find the perfect match for your business needs.

 

 

And don’t forget to stay updated with the latest trends and technologies shaping the BPO industry.

 

 

Ready to take your business to the next level? Dive into the world of BPO and discover the endless possibilities that await.

 

 

For more information, explore our detailed insights and resources on the top 50 BPO companies in the USA.