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A mortgage broker virtual assistant is a trained remote helper who runs the day-to-day work that keeps a mortgage brokerage on track. They handle phones, scheduling, billing, and follow-up. You get the same work, with less cost and less stress.

This page tells you what a mortgage broker virtual assistant does, what it costs, and how to hire one. It also has a quick cost tool you can use right now. For wider context, see the BLS loan officer outlook.

Quick overview

  • What they do: Phones, scheduling, intake, billing, follow-up, marketing, reviews.
  • Where they work: Remote. They log in like any team member.
  • Cost: Often 55% to 70% less than a local hire.
  • Tools they use: Encompass, BytePro, Calyx Point, Lender Price, Optimal Blue, Velocify, RingCentral, DocuSign.
  • Safety: Signed NDA, NMLS-aware training, encrypted laptop, password vault, GLBA-safe data handling.
  • Hours: Full time only. We do not offer part time. See why.

Why mortgage brokerages need help now

Loan files are stacking up, conditions are due tomorrow, and your processor is buried in document chases.

  • Slow document follow-up pushes closings past the contract date.
  • Realtor partners go quiet when status updates lag.
  • Pre-approval requests pile up over the weekend.
  • Local processors cost $22 to $35 per hour, plus benefits.
  • Burnout is high when one person juggles intake and conditions.

A mortgage broker virtual assistant lifts the load. You keep the in-house team for the high-value work. The remote helper takes on the rest.

Tasks a mortgage virtual assistant can do

Lead intake and pre-qual

  • Answer new client calls in your firm voice.
  • Send the secure intake link.
  • Run soft credit pulls under the broker's direction.
  • Build pre-qualification letters.
  • Book the loan officer call.

Document chase and conditions

  • Pull the conditions list from your LOS.
  • Email and text the borrower for each missing doc.
  • Save bank statements and W2s to the file.
  • Update the LO and processor on status.
  • Push files to underwriting on time.

Realtor and partner updates

  • Send weekly status notes to listing and buyer agents.
  • Confirm appraisal and inspection windows.
  • Email partners about milestones.
  • Send a clear-to-close note the day it lands.
  • Track partner satisfaction in a sheet.

Compliance and disclosures

  • Send LE and CD on time.
  • Track ECOA and TRID timers.
  • Save signed disclosures to the file.
  • Run conflict and OFAC checks.
  • Note exceptions for the broker.

Pipeline and reviews

  • Update pipeline reports for the broker.
  • Track conversion by lead source.
  • Ask happy clients for a Google review.
  • Reply to reviews on brand.
  • Post weekly to your social pages.

Try the mortgage VA cost tool

Use this small tool to see your possible monthly savings. Move the sliders to match your business. The math runs in your browser. Nothing is sent anywhere.

Quick Mortgage VA Cost Tool

Full-time only at Stealth Agents (40 hours per week, 4.33 weeks per month).

Full-time local hire (40 hrs/week): $0 per month

Stealth Agents full-time agent (40 hrs/week): $0 per month

Estimated monthly savings: $0

All math runs in your browser. Move the sliders to fit your business. Stealth Agents only offers full-time helpers.

What does a mortgage virtual assistant cost?

  • Local hire: $22 to $35 per hour, plus benefits and turnover.
  • Stealth Agents virtual assistant: starts at $10 per hour, up to $15 per hour for senior helpers. Full-time only (40 hours per week).
  • Typical savings: 55% to 70% lower monthly cost.
  • No payroll tax, no PTO accrual, no office space, no equipment.
  • Scale to a second or third full-time helper as your business grows.

Why we only offer full-time agents

Stealth Agents only offers full-time agents. Studies of 1,000+ part-time hires show part-time workers leave within 2 to 3 weeks, cannot be sourced with specialized skills, and waste training hours. We invest in full-time helpers so you get someone who learns your business and stays. Read why.

What a founder says about hiring a mortgage VA

Most loans die from slow document chase. A trained mortgage broker virtual assistant texts the borrower at 8 a.m., chases the bank statement at noon, and updates the realtor at 5. That is how files close on time.

Teo Adiputra, founder of Stealth Agents

How to hire a mortgage virtual assistant

Use this short, plain plan.

  1. Write down the 5 jobs you want off your plate first. Be plain.
  2. List the tools you use today. Pick a helper who knows them.
  3. Book a 30-minute call to share your jobs and your goals.
  4. Run a 2-week pilot on one job. Track the result with a number.
  5. Roll out to the rest. Keep weekly check-ins for the first 60 days.

Related reading on Stealth Agents

Frequently asked questions

Can a mortgage broker virtual assistant pull credit?

Yes, under the broker's NMLS license. Soft pulls are common during pre-qual; hard pulls follow your standard process.

Is borrower data safe with a remote helper?

Yes with GLBA-safe handling, a signed NDA, an encrypted laptop, and least-privilege access in your LOS.

How fast can a mortgage broker virtual assistant start?

Most brokerages have a trained helper on conditions in 10 days. LOS training takes a week.

How much does a mortgage broker virtual assistant cost?

Plans usually run from $10 to $15 per hour. That is 55% to 70% less than a local processor.

Ready to hire your first mortgage virtual assistant?

Book a Free Call See Pricing

Hiring a mortgage broker virtual assistant is one of the fastest ways to give your team back time. The work gets done. The cost goes down. Your customers get a faster reply. Book a free call and we will match you with a trained helper in 7 to 10 days.

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