A BigCommerce virtual assistant is a trained remote helper who runs the day-to-day work that keeps a store on track. They handle phones, scheduling, billing, and follow-up. You get the same work, with less cost and less stress.
This page tells you what a BigCommerce virtual assistant does, what it costs, and how to hire one. It also has a quick cost tool you can use right now.
Quick overview
- What they do: Phones, scheduling, intake, billing, follow-up, marketing, reviews.
- Where they work: Remote. They log in like any team member.
- Cost: Often 50% to 70% less than a local hire.
- Tools they use: BigCommerce dashboard, ShipStation, Canva, Klaviyo, Google Analytics, Meta Ads Manager, Zendesk, Gorgias.
- Safety: All assistants sign an NDA and follow strict data-handling rules to keep your customer and payment info safe.
- Hours: Full time only. We do not offer part time. See why.
Why stores need help now
Running a BigCommerce store alone takes too much time and leaves too many tasks undone.
- product listings pile up and slow down your store growth
- order errors and late shipments hurt your customer reviews
- you spend hours on emails instead of growing your business
- inventory goes out of sync and causes overselling problems
- ad spend goes to waste when campaigns are not watched closely
A BigCommerce virtual assistant lifts the load. You keep the in-house team for the high-value work. The remote helper takes on the rest.
Tasks a BigCommerce virtual assistant can do
Product management
- upload new products with titles, descriptions, and prices
- add and resize product images to meet BigCommerce specs
- organize products into the right categories and collections
- update stock levels and mark items as out of stock when needed
- write SEO-friendly product descriptions in plain language
Order and fulfillment support
- check new orders each day and flag any that look wrong
- send order confirmation and shipping update emails to buyers
- coordinate with suppliers or warehouses to ship on time
- process returns and refunds inside the BigCommerce dashboard
- log fulfilled orders and keep records neat and up to date
Customer service
- reply to customer questions through email and live chat
- handle complaints with calm, helpful, and clear responses
- follow up with buyers after delivery to ask for reviews
- track open support tickets and close them on time
- update customers when orders are delayed or changed
Marketing and promotions
- set up discount codes and coupon campaigns in BigCommerce
- schedule and post product updates on social media channels
- write and send basic email newsletters to your customer list
- monitor ad performance on Google or Meta and flag issues
- research competitor pricing and report findings weekly
Store operations and reporting
- pull weekly sales reports from the BigCommerce dashboard
- check that all product pages load correctly and look clean
- test checkout flows to catch errors before customers do
- keep the store theme and banners updated for each season
- track top-selling products and flag slow-moving inventory
Try the BigCommerce VA cost tool
Use this small tool to see your possible monthly savings. Move the sliders to match your business. The math runs in your browser. Nothing is sent anywhere.
Quick Bigcommerce VA Cost Tool
Full-time only at Stealth Agents (40 hours per week, 4.33 weeks per month).
Full-time local hire (40 hrs/week): $0 per month
Stealth Agents full-time agent (40 hrs/week): $0 per month
Estimated monthly savings: $0
All math runs in your browser. Move the sliders to fit your business. Stealth Agents only offers full-time helpers.
What does a BigCommerce virtual assistant cost?
- Local hire: $22 to $35 per hour, plus benefits and turnover.
- Stealth Agents virtual assistant: starts at $10 per hour, up to $15 per hour for senior helpers. Full-time only (40 hours per week).
- Typical savings: 50% to 70% lower monthly cost.
- No payroll tax, no PTO accrual, no office space, no equipment.
- Scale to a second or third full-time helper as your business grows.
Why we only offer full-time agents
Stealth Agents only offers full-time agents. Studies of 1,000+ part-time hires show part-time workers leave within 2 to 3 weeks, cannot be sourced with specialized skills, and waste training hours. We invest in full-time helpers so you get someone who learns your business and stays. Read why.
What a founder says about hiring a BigCommerce VA
BigCommerce store owners waste hours every week on tasks a trained VA can handle in less time. Our assistants learn your store fast, follow your process, and free you up to focus on what grows your revenue. That is the real value of the right VA.
Teo Adiputra, Founder of Stealth Agents
How to hire a BigCommerce virtual assistant
Use this short, plain plan.
- Write down the 5 jobs you want off your plate first. Be plain.
- List the tools you use today. Pick a helper who knows them.
- Book a 30-minute call to share your jobs and your goals.
- Run a 2-week pilot on one job. Track the result with a number.
- Roll out to the rest. Keep weekly check-ins for the first 60 days.
Related reading on Stealth Agents
- All industry virtual assistant pages
- Full virtual assistant services
- Stealth Agents pricing
- Meet the team behind Stealth Agents
Frequently asked questions
What can a BigCommerce virtual assistant do for my store?
A BigCommerce virtual assistant can handle product uploads, order processing, customer emails, inventory updates, and basic marketing tasks. They work inside your BigCommerce dashboard every day so your store runs smoothly without you doing it all.
How much does a BigCommerce virtual assistant cost at Stealth Agents?
Stealth Agents offers BigCommerce virtual assistants starting at $10 to $15 per hour for full-time help at 40 hours per week. Visit our /pricing/ page to see full plan details and pick the right fit for your store.
How fast can a BigCommerce VA get started?
Most clients have their VA working within a few business days. We match you with a trained assistant, do a quick onboarding call, and get them into your store fast. Go to /contact-us/ to start the process today.
Is my store data safe with a Stealth Agents VA?
Yes. Every VA signs a non-disclosure agreement before starting work. We also follow strict data-handling rules to protect your customer info, order records, and store login details at all times.
Ready to hire your first BigCommerce virtual assistant?
Hiring a BigCommerce virtual assistant is one of the fastest ways to give your team back time. The work gets done. The cost goes down. Your customers get a faster reply. Book a free call and we will match you with a trained helper in 7 to 10 days.
