Ynah B.
Ynah B.
Campaign Manager · Client Services Director · Customer Support · CRM · Admin Support
👋 About Me
With over 12 years of experience in the contact center industry, I bring a well-rounded background in customer engagement and virtual support. For over seven years, I’ve specialized in customer service—helping clients resolve issues, build relationships, and enhance their brand reputation. Over the past five years, I’ve transitioned into the virtual assistant space, where I’ve successfully supported businesses across various industries with both technical and administrative tasks.
My professional journey has seen me evolve from frontline customer support to technical representative, subject matter expert, and, eventually, team manager. For 3 years, I managed and trained teams, driving performance and operational efficiency. My experience provides a unique perspective on the entire customer lifecycle—from initial interaction to long-term retention—and enables me to offer thoughtful, practical support to both customers and internal teams.
📈 Experience
Campaign Manager · Director for Client Services
• Client CRM Management · Team Handling · Client Relations
• Time Tracking · Compensation Oversight · Pitch Calls · Interviews · Agent Deployment
• Outbound Sales · Appointment Setting · Zoom Sales Calls · Agreement Finalization · Onboarding
CSR · Collections · Admin
• Phone, Chat, and Email Support · Sales/Upselling
Appointment Setter for C-Level Executives
• Email Support · Lead Generation · Appointment Scheduling · Client Engagement
⭐ Succes Story
HVAC Services – Everest Air
Client: Lynnsey Williams
Date: 4/11/2024
Everest Air struggled to manage the influx of daily phone and SMS inquiries. As a business owner with significant personal and professional commitments, Lynnsey Williams faced challenges balancing fieldwork, office tasks, and childcare. This left incoming calls and maintenance inquiries unattended whenever she was unavailable, causing potential delays and customer dissatisfaction.
Solution: Stealth Agents assigned a virtual assistant (VA) with a background in HVAC services and expertise in handling phone and SMS communications. The VA was trained to manage job order inquiries, address maintenance calls, and provide prompt and professional responses. This ensured that all customer inquiries were handled efficiently, even when Lynnsey was out of the office.
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Key Performance Indicators (KPIs):
- Number of Answered Calls: Ensuring all customer calls were addressed promptly.
- Number of Resolved Calls: Effectively managing and resolving customer concerns or inquiries during the first interaction.
- Number of Follow-Ups Made: Proactively following up on unresolved inquiries or scheduled maintenance tasks.
With Stealth Agents’ support, Lynnsey Williams gained peace of mind knowing that customer communications were consistently managed. The VA’s professional handling of calls and inquiries enhanced operational efficiency, allowing Lynnsey to focus on fieldwork and her family responsibilities. She expressed satisfaction with the VA’s performance and reliability, citing improved customer engagement as a key benefit.
💼 Specialties
- Client CRM Management
- Team Supervision
- Client Onboarding
- Outbound Sales Calls
- Interviewing & Agent Deployment
- Time & Compensation Tracking
- Email & Chat Support
- Appointment Setting
- Upselling & Cross-selling
- Admin Support
🔥 Proficiency
🚀 Why Work With Me?
I bring a leadership mindset, sharp attention to detail, and a passion for people. Whether it’s managing your sales team, overseeing support operations, or helping scale your campaign—I’m all in. I show up with purpose and push for progress.
✔ I lead with clarity, support with empathy, and execute with precision.
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