Mark Anthony M.

Mark Anthony M.

Virtual Assistant · Executive Support · Admin & Email Management · Customer Service


👋 About Me

I am a 42-year-old father of two and husband to one. I took Mass Communications in college and majored in advertising. I’ve been working for the past 20 years and recently discovered the benefits of working remotely from home—something I’ve come to enjoy truly.

I bring over 15 years of customer service experience across various industries, including B2B billing support, technical support, third-party insurance, airline reservations, back office operations, and live chat/email service. Over the past three to four years, I’ve transitioned into the VA/EA space, supporting clients in the real estate and automotive sales industries.

📈 Experience

Virtual Assistant / Executive Assistant
• Email and Calendar Management · CRM Updating · Customer Follow-ups
• Real Estate & Automotive Sales Support · Lead Follow-up · Task DelegationCustomer Service Representative (15+ Years)
• B2B Billing Support · Airline Reservations · Insurance Claims Processing
• Technical Helpdesk · Email and Chat Support · Back Office Operations

💼 Core Strengths

  • Email Management
  • Data Entry
  • CRM Updating
  • Admin Support
  • Customer Service
  • Client Follow-ups
  • Research
  • Lead Handling

🔥 Proficiency

Email Management
80%
Admin
90%
Data Entry
90%
Research
80%

🚀 Why Work With Me?

I bring maturity, consistency, and depth of experience to every role. Whether it’s handling clients with care, organizing back-end systems, or providing dependable virtual assistance—I’ve built my career on reliability, professionalism, and strong communication.

✔ Calm under pressure. Consistently dependable. Always client-focused.

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