Customer Service · Account Management · Research · Lead Generation

👋 About Me

A productive employee with a proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine their requirements and provides excellent service.

Detail-oriented individual adept at making critical decisions, with expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

📈 Experience

⭐ Success Story

• Airbnb: Resolved 5,000+ tickets and increased customer satisfaction scores by 20%.
• Google & Amazon: Primary support for complex billing, logistics, and product issues with 95% QA compliance.
• Telecom Clients: Reduced churn by 15% through proactive upselling and account management.

📅 Work History

• Customer Support Specialist – Airbnb
• Customer Service Representative – AT&T, Sprint, Google, Amazon, etc.

💡 Specialties

• Customer Support
• Data Entry
• Account Management
• Research
• Lead Generation
• Conflict Resolution
• Email Handling
• Client Retention

🔥 Proficiency

🛠️ Tools I Use

Microsoft Office

Gmail

CRM

Zendesk

🚀 Why Work With Me?

I bring 12+ years of reliable experience across global brands, handling clients, solving problems, and boosting customer satisfaction.
If you’re looking for someone with initiative, precision, and a calm approach to service—even under pressure—I’m ready to deliver results that matter.

✔ People-first service, problem-solving mindset, consistent results.