Hiring Virtual Assistants
Hiring virtual assistants…is it worth it?
The most important aspect before deciding to outsource any area of your business is to analyze the requirements of your company. Understanding the process of outsourcing may be a big thing for a newcomer, but success greatly depends on how a business owner manages the hiring process and what should be done after the contract has been signed. Most companies hand over the job to the service provider who posted the lowest bid without taking into consideration the qualities and skills of this provider. When this happens, you can expect that sooner or later there will be missed deadlines, quality work is jeopardized and the result handed to you is sub-standard. Here’s everything you need to know about hiring a virtual assistant. Are you ready? Let’s get into it!
How to spot the best virtual assistant
An increasing trend is now being felt where professionals and entrepreneurs are opting to hire virtual assistants. Virtual assistants are considered to be cost-effective, and they can also answer almost all of the needs you require, ranging from tracking your financial reports, keeping your PR needs looking good, or even ordering your favorite lunch. Since there is a demand, there are many individuals who would like to get a piece of it. So it is up to those who require the service of a virtual assistant to really make sure they get the cream of the crop. Now how do we really identify the best virtual assistant from the prowl? You can narrow it down by looking for the best virtual assistant companies; make sure that you do background research still. Getting the service of a virtual assistant from established companies gives you an upper hand that you will be having a competent one since the company does their own screening.
This will also give you an escalation route if there is any performance concern that needs to be addressed. Another point that can be considered is their history of work. In most cases, you can ask virtual assistants around their previous projects. You also need to make sure that you get to speak to them; this will ensure that their verbal communication skills are at the level of your liking. Instead of crossing your fingers or blindly picking someone as your VA, you can consider these simple things in making your decision, and hopefully, it will help you to get the best virtual assistant out there.
The main qualities to look for in a virtual assistant
There are 5 things you should take into account when hiring a Virtual Assistant.
Hire people who can speak and write English correctly; mistakes in understanding or expressing oral/written ideas are guaranteed when hiring people who are not 99% proficient. A Mistake-free English language skill is rare and ensures fluidity in bringing thoughts to words without hesitation.
Thousands of miles and 16 hours’ time zone difference requires hiring someone reliable, professional, and honest; without these traits, failure is on the horizon.
The strength of character, sense of humor, non-emotional, appreciates criticism for improvement; outgoing and not shy or reticent; outspoken is a rare but desired & sought-after trait.
Look for knowledge hounds, avid web surfers, readers, and lovers of theater, art, and music; quick thinkers and learners are a plus; “out of the box” and “big picture” thinkers are always a good sign.
He/ she must have good experience in call center management, administrative work, client liaison, and more.
How to hire a virtual assistant
There are several tips on how a business owner or manager can be successful in hiring a virtual assistant in order for a company to meet its desired goal.
Select the right virtual assistant
Based on the recent studies conducted when outsourcing a virtual assistant, a lot of business owners or managers responded that if given a chance to do the process all over again, 35% answered they wished they have taken more time in selecting the right virtual assistant for their job requirement.
Outsource for the right reason
An outsourcing company should be an asset to any company. However, one must also know that an outsourcing company should not be depended upon to fix any business issue that has been going on within the company for a long time. Outsourcing is not the answer to any company who is having problems with their Graphics Department who are consistently missing deadlines due to the client’s different preference. When you outsource this aspect of your business, it will surely result in higher costs and frustrations.
Once you are already reaping your success in outsourcing, it is only normal for a business owner to relax and enjoy the fruits of his hard work. However, this often leads to the manager being content and totally forgets to check the day-to-day work. So, in order for you to stay away from this kind of issue, you must do a performance review on your outsourcing company. Oftentimes, business owners assign a local employee to watch the performance of these virtual assistants.
Measure the quality of service
According to the study conducted on outsourcing, 49% of business owners who participated said that goals should be well-defined and realistic. A company should have a key performance indicator to be able to know if a contractor or a virtual assistant is performing to the level of service that is required by the company. This way, a business manager will be able to handle future issues and address them in a timely manner.
Know when to stop outsourcing
When a company has decided to outsource any of its business areas, the manager must also be able to know when to stop doing it. A consultant will greatly help you, especially if the job involves exposing the company to big risks. An adviser can also help when the company executives do not have any experience outsourcing or hiring a contractor for their job requirements.
If the above tips were carefully considered and followed, a business owner could focus on the core aspects of the company. The long-term results can be beneficial, and the company can be assured that they are on their way to success.
At Stealth Agents, we provide highly experienced and skilled virtual assistants to help businesses grow. Contact us now!