Technical Support Virtual Assistant
24/7 Tech Support Without the Overhead
Trained virtual assistants who provide fast, reliable, and professional technical support—so your customers stay happy and your team stays focused.
What Is a Technical Support Virtual Assistant?
A Technical Support Virtual Assistant is a remote professional trained to handle customer-facing tech issues—without the cost or complexity of building a full in-house support team. These VAs work behind the scenes (or front-facing if needed) to resolve issues, manage support tickets, and keep your customers happy and informed.
From handling Tier 1 support queries to managing live chat, email tickets, and help desk platforms, our VAs are skilled in navigating the tools and technologies modern businesses rely on.
With 10+ years of experience in virtual staffing and support, Stealth Agents delivers more than just manpower—we bring process, structure, and reliability to your customer support system. Our Technical Support VAs aren’t just generalists—they’re trained in tech support workflows, troubleshooting best practices, and customer experience standards.
Whether you’re a SaaS company, e-commerce brand, or IT service provider, our VAs provide responsive, knowledgeable support without the overhead of full-time hires.
Your Customers Deserve Better Support—And So Do You
You’ve built something great—but every day, you’re buried in support tickets, tech questions, and system glitches. You’re fielding live chats, managing help desk tools, answering the same “how-to” questions, and trying to keep customers happy… all while juggling the rest of your business.
It’s not that you don’t care—it’s that you don’t have the bandwidth. And that’s exactly where we come in.
At Stealth Agents, we help fast-growing businesses and lean tech teams stay ahead of support demands with highly trained Technical Support Virtual Assistants. With 10+ years of experience, we know how to build seamless support systems that take the pressure off your internal team—while keeping your customers satisfied and loyal.
- Missed tickets and delayed responses
- Repetitive Tier 1 issues draining your internal resources
- Live chat messages piling up
- Customers leaving due to poor support
- Developers and managers wasting time on troubleshooting
You’re not just running a business—you’re also trying to be the support rep, the IT desk, the product trainer, and the bug fixer.
But you shouldn’t have to be. Let a Stealth Technical Support VA take over the frontlines—so you can get back to building, innovating, and growing.
What a Stealth Agent Technical Support Virtual Assistant Can Do for You
Your customers expect fast, knowledgeable, and human support—every time. Our Technical Support Virtual Assistants are trained to deliver just that, while working seamlessly within your systems and workflows.
Here’s how a Stealth VA becomes an extension of your support team:
✔ Tier 1 Technical Support
Handle the most common user issues with ease—from login problems and password resets to basic troubleshooting. Our VAs act as your first line of defense, resolving frequent questions quickly and professionally.
✔ Live Chat & Real-Time Support
Maintain responsive, real-time engagement with users via chat platforms like Intercom, Drift, or Tidio. Our VAs provide accurate answers and helpful guidance—without making your customers wait.
✔ Help Desk & Email Ticket Management
From Zendesk to Freshdesk, our VAs manage, prioritize, and resolve support tickets while escalating technical issues based on your internal protocols.
✔ Product Walkthroughs & Onboarding Assistance
Accuracy and speed are key when it comes to data. Our assistants handle large volumes of data entry, updating databases, maintaining records, and preparing reports. Whether it’s spreadsheets or CRM systems, they’ve got it covered.
✔ Bug Tracking & Issue Logging
Your VA can log, categorize, and document bugs or feature requests using your internal system—helping your product and dev teams focus on fixing, not filtering.
✔ Knowledge Base & Documentation Support
Need to keep your help center up to date? Our VAs can help write, format, or manage FAQ pages, support articles, and internal SOPs so your users always have access to the right info.
✔ Software Testing & User Feedback Collection
Our VAs can participate in basic QA testing, report issues, and collect user feedback from support channels—giving your product team insight into what’s working and what needs fixing.
✔ CRM & Customer Data Management
Ensure your customer records are always accurate and up-to-date. VAs can update user profiles, track interactions, and ensure clean, reliable data in your CRM.
Built for Teams Like Yours
Our BPO Virtual Assistants are trusted by entrepreneurs, teams, and enterprises who know their time is better spent on strategy than on task management. Whether you’re a solo founder or a growing operation, our VAs are ready to step in and lighten the load.
- SaaS Companies
Keep your users happy and engaged. Our VAs handle Tier 1 support, chat queries, and help desk requests—so your dev team can focus on shipping features, not answering tickets.
- IT & Managed Service Providers (MSPs)
Scale your support capacity without scaling costs. Our tech-savvy VAs can assist with basic troubleshooting, ticket triage, documentation, and internal communication support.
- E-commerce Platforms with Tech Products
From login errors to feature questions, our VAs help e-commerce brands provide real-time support, resolve tech-related issues, and reduce abandoned carts caused by friction.
- EdTech & Online Learning Platforms
Support students, educators, and admins with VAs who understand the tech behind your platform. We help resolve access issues, answer “how-to” questions, and manage system usage queries.
- Mobile App Developers & Startups
Launch with confidence knowing your support is covered. Our VAs manage user feedback, respond to bug reports, and support beta testing cycles—keeping your early adopters happy.
- CRM & Marketing Software Providers
Need help training users or supporting onboarding? Our VAs help new clients get up to speed, resolve setup issues, and manage follow-up touchpoints through chat or email.
Why Choose Stealth Agents?
Not all virtual assistant services are created equal. At Stealth Agents, we’ve spent over a decade perfecting the balance between personal support and professional structure.
Here’s why businesses trust us to power their operations:
Top-Tier Talent
Every assistant goes through a rigorous vetting process and is trained to handle real-world business tasks with speed and precision.
Fast, Personalized Onboarding
Get matched with a VA who understands your industry and workflow. We tailor our onboarding to your tools, preferences, and goals.
Flexible Plans That Scale With You
Whether you need a few hours a week or full-time support, our packages adapt as your business grows—no long-term commitments required.
Global & U.S.-Based Options
Choose from a wide talent pool with both offshore and U.S.-based assistants depending on your preference for timezone or language needs.
Data Privacy & Security First
We take confidentiality seriously. All VAs sign NDAs, and our systems are set up for secure, professional remote work.
Dedicated Account Management
You’re not alone. Our client success team checks in regularly to make sure your experience is smooth, effective, and continually optimized.
How It Works
Our Seamless Process
Discovery Call →
We start with a quick strategy call to learn more about your business, pain points, preferred tools, and the kind of tasks you want to delegate.
VA Matching →
Based on your needs, we handpick a VA with 10+ years of experience in the industry. You’ll get someone who understands your systems and your speed.
Onboarding →
We help get your VA set up with the tools you already use—MLS, CRM, email, calendar, project trackers—so they can plug directly into your daily operations.
Task Execution →
Your VA starts handling tasks right away—listing updates, lead follow-ups, email management, scheduling, and more—while keeping you in the loop with clear, consistent communication.
Ongoing Support
Your dedicated client success manager checks in regularly to ensure everything runs smoothly and evolves with your business. Need to adjust workflows or scale? We make it easy.
Hear it Straight from Our Client
How Our Technical Support VAs Integrate with Your Systems
Ticketing Platforms We Support
We work within your existing help desk systems to track, respond, and resolve tickets without disrupting your flow.
Zendesk
Freshdesk
Help Scout
Zoho Desk
Gorgias
And more
Live Chat Tools
Our VAs handle live conversations across your favorite chat platforms to support real-time customer engagement.
Intercom
Drift
Tidio
Crisp
LiveChat
Custom widgets
VoIP & Call Handling
We assist with inbound and outbound customer calls using your preferred voice systems for a personal, human touch.
Aircall
RingCentral
CloudTalk
Custom phone support integrations
CRM & Workflow Tools
Our VAs are trained in task management and CRM platforms to ensure clean data and seamless internal coordination.
HubSpot
Salesforce
Pipedrive
Monday.com
ClickUp
Trello
Asana
Customer Feedback & Survey Tools
We help you gather and organize customer feedback through surveys and forms, providing insights to improve your product and support quality.
- Typeform
Google Forms
SurveyMonkey
Jotform
In-app feedback widgets
Knowledge Base & Help Center Platforms
Need help updating or maintaining your knowledge hub? Our VAs can manage articles, FAQs, and internal docs with accuracy.
Notion
Confluence
Zendesk Guide
HelpDocs
Intercom Articles
Frequently Ask Question's
How technical are your virtual assistants?
Our VAs are trained in Tier 1 and Tier 2 technical support, with experience in common platforms and troubleshooting workflows. We also provide role-specific onboarding to align with your product and tools.
Do I need to train the VA myself?
No heavy lifting required. We’ll handle the initial training based on your systems and documentation. Our VAs are quick learners and come with a strong foundation in tech support best practices.
Can your VAs use my existing help desk or support tools?
Yes! We work within your current ecosystem—whether it’s Zendesk, Freshdesk, Intercom, or something custom. Our VAs adapt to your tools, workflows, and escalation protocols.
Can your VAs handle live chat or phone support?
Absolutely. Our VAs are experienced in real-time support and trained to manage live chats, calls, or hybrid communication channels with professionalism and promptness.
What if I need 24/7 technical support?
We offer coverage across global time zones and can build multi-VA shifts to ensure round-the-clock support. Whether you’re supporting users in one region or worldwide, we can meet your hours.
How quickly can I get started?
Onboarding typically takes 2–5 business days. Once we understand your needs, we’ll match you with the right VA and guide you through a smooth setup.
Is my company’s data safe?
Yes—security is a top priority. All our VAs sign NDAs, and we implement best practices for data handling and access control. We also accommodate client-specific security protocols if needed.
Create An Account & Hire Our Technical Support Virtual Assistant
Our Top 1% Virtual Assistant Price Start at $15 Per Hour Depending On Agent Experience & Your Business Needs
Meet the Team
