Top Inbound Call Center Companies in 2025

The Philippines has become a global leader in the industry, with outsourcing contributing over $29 billion to the economy annually. 

 

 

Known for its highly skilled workforce and exceptional English proficiency, the country is home to some of the world’s best inbound companies. 

 

 

These firms provide top-notch customer service, helping businesses scale operations efficiently and affordably. 

 

 

By hiring a virtual assistant from these companies, businesses can enjoy reduced operational costs while ensuring their customers receive quality support. 

 

 

Statistics show that outsourcing to the Philippines can save companies up to 70% of labor costs without compromising service standards. 

 

 

Whether you’re a startup or an established company, partnering with the right is crucial to enhancing customer satisfaction and driving growth. 

 

 

Stealth Agents is here to help you find, hire, or outsource skilled agents. Book a free discussion today to explore virtual assistant pricing tailored to your needs.

 

 

What is the Biggest Call Center Company?

The Philippines has built a reputation as a global hub for outsourcing, known for its skilled agents and cost-effective services. 

 

 

From customer engagement to technical support, the country’s inbound companies deliver exceptional results designed to meet business needs. 

 

 

Whether you’re looking for inbound support services or full-scale outsourcing, here are 15 top companies that can help enhance your customer experience.

 

 

1. Magellan Solutions  

Magellan Solutions has been a trusted provider among inbound companies for over 18 years, catering particularly to small- and medium-sized enterprises. 

 

 

They focus on delivering personalized customer service while maintaining affordable pricing, making them an ideal partner for growing businesses. 

 

 

Their are complemented by a well-trained workforce with cutting-edge tools that ensure seamless customer interactions. 

 

 

Magellan invests heavily in agent training to adapt to changing client needs and deliver exceptional service. 

 

 

Their dedication to technology integration helps them cater to industries like e-commerce, healthcare, and financial services. 

 

 

The company is highly regarded for its ability to offer flexible and scalable solutions tailored to client objectives. 

 

 

Additionally, Magellan’s inclusive strategy ensures client satisfaction through efficiency and reliability. 

 

 

This focus on quality service has made them a top choice for inbound support services.  

 

 

Key Services: 

• Customer support  
• Back-office solutions  
• Telemarketing  
• Lead   

 

Google Rating: 4.5/5

 

URL: https://www.magellan-solutions.com

 

Pricing: Offers flexible pricing options tailored to client needs, with potential savings of up to 70% on operational costs. Specific pricing details are available upon request.

 

 

2. Concentrix  

Concentrix stands out among inbound companies for its customer-first approach. It offers innovative solutions that enhance client satisfaction. 

 

 

Known for its global reach, the company provides a mix of localized with international standards, ensuring a smooth customer experience. 

 

 

Concentrix strongly emphasizes continuous process improvement, helping clients adapt to market changes effortlessly. 

 

 

They leverage analytics and automation to deliver efficiency across diverse industries, from telecommunications to retail. 

 

 

The company also fosters a culture of innovation, ensuring clients receive exceptional results powered by cutting-edge tools. 

 

 

Their advanced AI-driven solutions allow businesses to predict customer behavior and improve interactions. 

 

 

By aligning their strategies with business goals, Concentrix ensures top-tier inbound support for growing enterprises.  

 

 

Key Services:  

• Customer care  
• Technical support  
• Back-office processing  
• Sales support  

 

Google Rating: 4.7/5

 

URL: https://www.concentrix.com

 

Pricing: Customized quotes based on client needs. Specific pricing details are not publicly listed and require direct contact for a quote.

 

 

3. VXI Global  

VXI Global is celebrated for providing a comprehensive suite of tailored to meet the needs of growing businesses. 

 

 

Their multilingual capabilities and global footprint allow them to cater to various industries precisely and consistently. 

 

 

By offering tailor-made solutions, they empower organizations to create better customer experiences. 

 

 

VXI uses real-time data analytics to enhance response times and service quality, adding value to every interaction. 

 

 

The company prioritizes a collaborative relationship with clients to deliver effective solutions for various business challenges. 

 

 

Their focus on employee training and retention ensures clients have access to knowledgeable and skilled agents. 

 

 

Consistently ranked among the leading inbound companies, VXI continues to set industry benchmarks.  

 

 

Key Services:  

• Multilingual customer service  
• Analytics and consulting  
• Technical support  
• Customer retention strategies  

 

Google Rating: 4.5/5

 

URL: https://www.vxi.com

 

Pricing: The company offers customized plans based on client requirements. Pricing details are not explicitly listed on its website and require direct inquiry.

 

 

4. Teleperformance  

Teleperformance is a pioneer in outsourcing, providing a comprehensive range of inbound to boost customer satisfaction. 

 

 

Their global presence is paired with solid local expertise in the Philippines, ensuring cultural alignment and personalized interactions. 

 

 

This company strongly emphasizes employee engagement, equipping its workforce to manage even the most complex queries. 

 

 

Teleperformance integrates advanced technologies such as AI to enhance service efficiency and accuracy. 

 

 

With experience handling multi-channel communication, they offer seamless customer support across phone, email, and live chat. 

 

 

Their ability to seamlessly blend human empathy with innovative tools sets them apart from other inbound companies. 

 

 

Teleperformance is also a go-to choice for businesses seeking scalability without compromising service quality.

 

 

Key Services:

• Customer service management  
• AI-powered solutions  
• Multichannel support  
• Analytics-driven engagement  

 

Google Rating: 4.6/5

 

URL: https://www.teleperformance.com

 

Pricing: Contact for customized pricing.

 

 

5. Sitel  

Sitel Group allows businesses to handle customer needs effectively by providing reliable inbound solutions. 

 

 

Their employee-centric approach has led to consistent delivery of high-quality customer support. 

 

 

With a strong emphasis on professional training, Sitel ensures its agents deliver cost-effective yet impactful service. 

 

 

They also specialize in helping businesses create meaningful customer relationships across different industries. 

 

 

Integrating digital tools into their daily operations allows them to adapt easily to clients’ evolving demands. 

 

 

Sitel focuses on customer satisfaction, helping businesses remain competitive in a dynamic market. 

 

 

Their commitment to excellence and flexibility has earned them recognition among inbound companies.

 

 

Key Services: 

• Social media customer support  
• Email and chat support  
• Technical assistance  
• Customer success solutions  

 

Google Rating: 4.5/5

 

URL: https://www.sitel.com

 

Pricing: Offers comprehensive CX solutions with pricing tailored to client needs. Specific pricing details are not publicly available and require direct contact for a quote.

 

 

6. Alorica  

Alorica is a top inbound company that delivers exceptional customer service through advanced technologies and highly skilled agents. 

 

 

Their are backed by deep market research, providing businesses with innovative solutions that exceed expectations. 

 

 

Alorica also prioritizes building genuine customer connections helping clients foster loyalty through effective communication. 

 

 

They specialize in handling high inquiries while retaining a personal touch in every interaction. 

 

 

They focus on scalability and provide well-rounded support systems that evolve with client requirements. 

 

 

Alorica remains a trusted partner for healthcare, retail, and technology businesses. 

 

 

They ensure consistent results and long-term success by aligning with client strategies.  

 

 

Key Services:

• Healthcare and financial support  
• Live chat assistance  
• Voice customer care  
• Social media response management  

 

Google Rating: 4.4/5

 

URL: https://www.alorica.com

 

Pricing: Provides customized solutions with pricing based on client requirements. Detailed pricing information is not listed and requires direct inquiry.

 

 

7. Sutherland Global Services  

Sutherland leads as a provider of data-driven, customized inbound in the Philippines. 

 

 

The company combines innovative technology like machine learning and AI with analytics to elevate the quality of customer interactions. 

 

 

They are dedicated to efficiency, offering businesses solutions that address both immediate and long-term challenges. 

 

 

Known for their commitment to personalization, Sutherland aligns with each client’s unique goals. 

 

 

They also foster client partnerships through close collaboration and strategic planning. 

 

 

This blend of data-driven insights and personalized care makes them stand out among inbound companies. 

 

 

Their expertise extends across industries, ensuring relevance and value for many businesses. 

 

 

Key Services: 

• AI-powered customer interactions  
• Account troubleshooting  
• Back-office support  
• Consulting and analytics  

 

Google Rating: 4.6/5

 

URL: https://www.sutherlandglobal.com

 

Pricing: Contact for pricing details.

 

 

8. TeleTech  

TeleTech seamlessly combines digital transformation with human-centric strategies, ensuring high-impact interaction management. 

 

 

Their tailored inbound are designed to handle the complexities of modern customer service efficiently. 

 

 

TeleTech also boasts an innovation-driven approach, implementing advanced technology to enhance engagement across multiple channels. 

 

 

They operate with a philosophy of personalization, ensuring that every conversation is a meaningful exchange. 

 

 

The company’s well-trained agents consistently deliver results that support brand growth. 

 

 

TeleTech’s reputation as a leading virtual assistant center service provider sets them apart in today’s competitive market. 

 

 

Their proven methodologies guarantee measurable outcomes for their clients.

 

 

Key Services:  

• Virtual assistant support  
• Digital transformation solutions  
• Customer engagement training  
• Integrated channel communications  

 

Google Rating: 4.5/5

 

URL: https://www.teletech.com

 

Pricing: Pricing is customized based on the client’s specific needs and scale. Direct contact is required for detailed pricing information.

 

 

9. IBM Solutions Delivery  

IBM Solutions Delivery combines cutting-edge technology with an experienced workforce to provide superior inbound services. 

 

 

They leverage AI-driven solutions to handle customer interactions quickly and accurately, ensuring continuous efficiency. 

 

 

IBM focuses on creating personalized outcomes, which help businesses address unique customer pain points. 

 

 

Their global presence and industry expertise make them a trusted name among inbound companies. 

 

 

Client satisfaction is further enhanced by their seamless integration of cloud-based systems and traditional support structures. 

 

 

Specialized teams handle healthcare, finance, and retail industries, delivering tailored solutions. 

 

 

With IBM, businesses can confidently outsource complex processes to a reputed, reliable partner.  

 

 

Key Services:

• Business and IT consulting  
• AI-powered customer service  
• Cloud solutions  
• Process automation  

 

Google Rating: 4.7/5

 

URL: https://www.ibm.com

 

Pricing: Custom quotes are available.

 

 

10. TaskUs  

TaskUs is renowned for its innovative and human-centered approach to delivering inbound services. 

 

 

Their dynamic processes are aligned with modern customer preferences, ensuring a seamless connection between brands and clients. 

 

 

TaskUs employs highly adaptable strategies to meet the unique requirements of growing businesses. 

 

 

With a deep focus on agent training and empowerment, customer satisfaction is at the forefront of their efforts. 

 

 

TaskUs also bring creative problem-solving capabilities to businesses, ensuring efficient conflict resolution.

 

 

By offering virtual assistant solutions, businesses can meet rising demands with streamlined resources. 

 

 

Their vibrant workforce and data-driven methodology position TaskUs as a standout choice for modern outsourcing needs.  

 

 

Key Services: 

• Technical support  
• Omnichannel solutions  
• Retention and loyalty programs  
• Operational scalability  

 

Google Rating: Not explicitly listed

 

URL: https://www.taskus.com

 

Pricing: Offers customized solutions with a focus on people-first and innovative approaches. Specific pricing details require direct inquiry.

 

 

11. Sourcefit  

Sourcefit excels in delivering highly customized inbound solutions that integrate seamlessly with client teams. 

 

 

Their agent-first culture ensures high-quality service, making them a top choice among inbound companies. 

 

 

Sourcefit specializes in scalable operations, enabling startups and enterprises to benefit from their support capabilities. 

 

 

Clients appreciate their transparent communication style and commitment to building long-term partnerships. 

 

 

The company’s focus on blending advanced technology with human insights creates a competitive edge for client businesses. 

 

 

Sourcefit also stands out for helping businesses outsource law firms services, precisely catering to niche industries. 

 

 

Their tailored solutions guarantee alignment with business goals and measurable growth.  

 

 

Key Services:

• Customer support and retention  
• Back-office solutions  
• Technical service management  
• Recruitment outsourcing  

 

Google Rating: 4.6/5

 

URL: https://www.sourcefit.com

 

Pricing: Custom pricing available.

 

 

12. Telus International  

TELUS International is a global leader in inbound companies, offering localized excellence powered by advanced technology. 

 

 

Their teams are trained to deliver seamless customer experiences across various industries, from healthcare to finance. 

 

 

TELUS focuses on operational efficiency, incorporating cutting-edge tools like AI and analytics. 

 

 

Their emphasis on creating strong customer loyalty ensures they meet both short-term needs and long-term objectives. 

 

 

The company’s willingness to adapt to changes in business requirements makes it a flexible partner. 

 

 

Through collaborative engagement, TELUS fosters sustainable growth and customer satisfaction. 

 

 

Businesses partnering with TELUS benefit from combined technical precision and emotional intelligence.

 

 

Key Services:  

• Technical troubleshooting  
• Customer onboarding assistance  
• Analytics insight solutions  
• IT support   

 

Google Rating: Not explicitly listed

 

URL: https://www.telusdigital.com

 

Pricing: It provides competitive labor rates and cost savings without sacrificing program quality. Specific pricing details require direct contact.

 

 

13. Piton-Global  

Piton Global is recognized for providing top-notch inbound support through innovative technologies and skilled professionals. 

 

 

Their proactive approach combines real-time management with personalized customer care to achieve optimal satisfaction. 

 

 

By focusing on niche needs like outsourcing law firms’ services, Piton Global has carved a distinct space in the market. 

 

 

They leverage data-driven insights to offer scalable and customized solutions for diverse industries. 

 

 

Their strategic training helps agents deliver consistent quality across all levels of interaction. 

 

 

Piton Global’s expert team assists businesses in increasing customer retention while reducing operational costs. 

 

 

With an adaptable business model, they ensure that every solution adds measurable value to client operations.

 

 

Key Services:  

• Legal client support  
• Billing assistance  
• Client retention   
• Leadership consultation  

 

Google Rating: Not explicitly listed

 

URL: https://www.piton-global.com

 

Pricing: Offers cost-effective solutions with savings typically between 40% and 70%. Specific pricing details require direct inquiry.

 

 

14. Transcom Asia  

Transcom is a global outsourcing leader with a strong presence in the Philippines, offering exceptional inbound customer services. 

 

 

They specialize in aligning best practices with client goals to improve customer satisfaction and brand loyalty. 

 

 

Transcom invests heavily in employee development, ensuring that agents are equipped with tools to handle even the most complex inquiries. 

 

 

Their multichannel capabilities allow customers to interact seamlessly through phone, email, and live chat. 

 

 

The company’s integrated solutions cater to large and small enterprises, making them a favorite among inbound companies. 

 

 

They build their reputation by consistently exceeding service-level expectations. 

 

 

Transcom also helps streamline client processes, reducing costs and improving operational efficiency.  

 

 

Key Services: 

• Technical and customer support  
• Quality assurance systems  
• Data-driven analytics  
• Live chat management  

 

Google Rating: 4.5/5

 

URL: https://www.transcom.com

 

Pricing: Contact for details.

 

 

15. Connext  

Connext focuses on enhancing affordability and flexibility, making them an ideal partner for businesses seeking call outsourcing vendors. 

 

 

With solutions that cater to SMBs and expanding enterprises, they support a wide array of industries with scalability in mind. 

 

 

Connext emphasizes creating a collaborative partnership with clients that leads to long-term success. 

 

 

Their agents are thoroughly trained in customer engagement to produce high-quality results. 

 

 

Connext ensures clients maintain a competitive edge by leveraging advanced technology and streamlined workflows. 

 

 

Their client-centric approach helps businesses save time while improving the quality of customer interactions. 

 

 

With a reputation for reliability, Connext is a leading name among inbound companies.

 

 

Key Services:  

• Recruitment process outsourcing  
• Customer query management  
• Administrative support  
• Compliance assistance  

 

Google Rating: Not explicitly listed

 

URL: https://www.connextglobal.com

 

Pricing: Offers flexible, transparent pricing focusing on client control over quality and costs. Specific pricing details require direct contact.

 

 

How Do I Start With Stealth Agents?

Stealth Agents is a trusted partner for businesses looking to streamline their operations with skilled and reliable support. 

 

 

By providing tailored services, they ensure each client’s needs are met precisely and efficiently. 

 

 

Their team of highly trained professionals specializes in delivering exceptional customer service, helping businesses build stronger connections with their audience. 

 

 

With a focus on affordability, Stealth Agents makes outsourcing accessible without sacrificing quality or expertise. 

 

 

Utilizing cutting-edge tools and processes, they empower companies to scale while maintaining operational excellence. 

 

 

From hiring agents to managing virtual assistants, their solutions are designed to drive growth and enhance productivity. 

 

 

Choosing Stealth Agents means choosing a partner committed to your success at every stage of your business journey.

 

 

Key Points

• The Philippines is a top choice for businesses worldwide. It offers skilled professionals and cost-effective inbound companies. These centers efficiently handle customer support, technical help, and other key services.

 

• Companies like IBM and Teleperformance stand out for combining advanced technology with experienced agents. They focus on quality and use AI and data-driven tools to improve customer experiences.

 

• Businesses like TaskUs and Sourcefit provide modern solutions, including virtual assistants and legal customer support. They tailor their to fit unique client needs while ensuring customer satisfaction.

 

• Providers like TELUS International and Transcom deliver flexible and scalable solutions for different industries. They emphasize technology-driven approaches and strong customer relationships to achieve long-term success.

 

• Piton Global and Connext focus on niche and operational excellence. They help businesses cut costs while improving service quality, making them go-to outsourcing vendors.