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May 18, 2021

iAdvize Conversational Platform Review: Features And Benefits

iAdvize conversational platform review

iAdvize is all the rage these days. It’s a conversational platform through which you can add a human touch to the digital experience. It allows you to connect with your prospects who are looking for advice. Keep your agents available 24/7 through real-time messaging.

What is iAdvize?

This conversational platform is the leader in conversational marketing. It is being used by more than 2000 brands across hundreds of countries. The names include L’Oréal, Disney, Interflora, TUI, Nespresso and more.

With iAdvize, you can identify opportunities and engage with your customers on more than one device whether they have initiated the chat from their laptop, tablet, smartphone, or desktop. In other words, this software connects buyers with experts in sports, wine connoisseurs, fashionistas, and others. So by talking to experts, your customers will be in a better position to make the right purchase decision.

In case you didn’t know, iAdvize is Gartner Cool Vendor certified. It has been successfully generating value for brands. The Forrester study conducted in 2019 proved that it helped achieve a 64 percent ROI.

Benefits of iAdvize

With iAdvize, you can increase the performance of your business. These are some benefits:

  • Connect with independent experts to get an answer to any possible question. No need to hire or train more employees
  • With automatic question detection, make the internet user stay.
  • Reduces the distance between people and technology
  • Engage with customers and make them your brand ambassadors

iAdvize pricing

Pricing and plans are not available for display on their official website. You must contact the provider and give some details about your business to get details about the company’s recommended plan and pricing.

iAdvize best features

Now you must be curious to learn how to do this conversational platform work and what benefit can it offer to your business. To understand that, let’s have a look at its core features.

Seamless Experience

Deliver a rich experience to your customers whether they contact you from mobile or website. Assist them throughout the customer journey by using agents, chatbots, and experts who are available in a single conversation thread.

With iAdvize, handle customer conversation through call, social media accounts like Facebook and Twitter, SMS, and WhatsApp all using a single interface.

A screenshot of iAdvize seamless conversational experience.
iAdvize Seamless Conversational Experiences

Better productivity through AI

You can now support your visitors by creating a chatbot with iAdvize’s bot builders and be available 24/7 to answer customer queries. You can also use any other third-party chatbot.

With AI, you would be able to respond to customer queries no matter what volume, quality the needs of your visitors, ask questions from experts, or connect with human agents. Through this streamlined process, your team’s productivity will improve and your prospects will always be satisfied.

A representation of iAdvize artificial intelligence.
iAdvize Artificial Intelligence

Experts available on-demand 24/7

Apart from agents from your support team, the ibbü experts will be available to give advice to your customers and answer their queries through the messaging app. of course, these individuals must be paid for the advice. iAdvize makes it easy to launch a mission and choose the right experience. The best part is these experts and of course, your agents will be available 24 hours a day, 7 days a week on demand. Your customers will never be disappointed with your services!

Pictures of iAdvize on-demand experts.
iAdvize 24/7 On-Demand Experts

Measure your success

With iAdvize, you are not just offering a great customer experience but measuring success as well. This platform allows you to track each completed transaction after a conversation is complete. You can make use of 150+ KPIs. You can also analyze the content and understand customer expectations in a better way.

A screenshot of using iAdvize analytics.
iAdvize Analytics

iAdvize France

iAdvize has an office in Nantes, France as well. Although it’s a European product, it’s available and is being used in lots of countries throughout the world and France is no exception.

iAdvize Facebook

Facebook Messenger can be integrated with iAdvize. Your shoppers can receive information about the product and after-sales services. Your agents will be using the iAdvize interface to chat with customers who have approached you from Facebook Messenger. You can use the response time by using canned responses and knowledge base and boost the conversion rates.

To request a demo and see how to iAdvize works with Facebook, click here.

iAdvize Salesforce

You can readily integrate iAdvize with the Salesforce CRM by installing it on your iAdvize platform. For this, follow these steps:

  1. Go to the admin platform
  2. Click Apps
  3. Choose Salesforce from the options
  4. Hit “Discover”
  5. Then click on install

Follow the prompts to install and configure Salesforce on your iAdvize platform

What industries does iAdvize serve?

Wondering if the iAdvize platform is right for your niche and industry? These are the industries it caters to well:

Consumer products

iAdvize Consumer Products

Use the iAdvize software to:

  • Increase online consumer sales
  • Bridge the online and offline gap
  • Design a robust web to store strategy
  • Elevate the digital customer experience

Consumer services

iAdvize Consumer Services

Combine AI and your best human agents to deliver a superior customer experience. Use iAdvize for:

  • Developing a customer acquisition strategy
  • Reducing the email volume and cutting support cost
  • Boosting custom satisfaction

Travel and tourism

iAdvize Travel and Tourism

With iAdvize:

  • Be available during the peak booking times
  • Delight your customers and boost loyalty
  • Offer tailored travel experiences to keep them coming back for more.

Getting started with iAdvize

To use iAdvize, you will have to buy its subscription and install it on your website. A trial version of this platform is available for those who would want to test the waters and be certain that this software is the right fit for their business.

Once you are ready to use this iAdvize, follow this guide:

It all starts with installing the iAdvize tag on your website so that you can start using this solution quickly and collect data to build a strategy that works for your business.

The tag can be installed manually on all pages of your website. It’s recommended to install it on all pages otherwise, you might lose a visitor during navigation. You will also need the main iAdvize tag for everything to work. Other than this, you can also use the conversion tag and custom data tag.

Once the main tag is manually added to each page, you should be able to find it in the iAdvize. Once it’s installed, you now configure it and customize the chatbox and notifications.

Why choose iAdvize?

There are lots of good reasons to choose iAdvize for your business. This platform lets you stay connected with your customers no matter what. Since there is so much competition out there, brands now have to win the trust of customers to stay in the game. This can be best done by offering an innovative, flexible, and humanized online experience.

iAdvize is a flexible and intelligent conversational platform that can help you connect with your prospects and offer them a great experience by adding a human touch to it. iAdvize is a cost-effective solution for remaining close to your customers. It allows you to maintain a human touch with your customers no matter where they are.

Then, there is Artificial Intelligence that lets you automate parts of the online conversations so that you can easily handle volumes of contacts without losing the quality of the conversation or services. This improves your productivity since now you can tackle more customers than ever.

iAdvize collects data from the online conversations happening. This means you will always stay informed of the concerns of your customers in real-time so that you can make prompt decisions.

If COVID-19 has it your business, then you need to consider using iAdvize because it can help you meet the challenges. Here is how it can help:

  • All it takes is 24 hours to deploy this software on your website
  • You are ready to take the large volume of customer queries without losing productivity or hiring more agents
  • The ibbu experts are available on-demand to offer expert opinion to customers as and when needed
  • Strength your online agents so that they can deliver the best customer experience ever
  • Keep your customers coming back for more because they loved how they were treated?

Takeaways

If you are up for boosting return on investment, improve customer experience and boost customer satisfaction, then iAdvize is the right platform for your business. It’s not like any other conversational platform that allows you to manage customer chats from a single integrated place. In fact, it’s here to offer help 24/7.

The quality where it shines is the availability of ibbu experts. Your customers can connect with industry experts to get advice, opinions, and answers to their questions before making a purchase. This feature has the power to boost customer satisfaction massively. They will be pleased with the purchase and come back again to do business with you. Better yet, they will become the brand ambassador of your business because they will be telling all about you to their friends and family.

Not sure if iAdvize is the right fit for your business? No problem, you can always sign up for their trial version or check the product demo to understand how this software works and how can it help your business.

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