Does your business have fewer than 100 reviews, or an average rating below 4.0 stars? If so, you could be missing out on ½ of your potential customers. Keep reading and watch the video below to learn how you can increase your sales today.
Did you know that 90% of online shoppers are influenced by online reviews? A survey from Review Tracker found 63.6% of consumers check reviews on Google before purchasing from a business. And 80% of consumers only trust ratings that are 4.0 stars and above.
According to Statista, shoppers in the United States between the ages of 18 to 24 expect an average of 112 reviews on a product or service before they build trust. During a split test, we found that the brands with many positive reviews saw an increased conversion rate of 2xs and double the amount of sales.
So if you don’t have a favorable standing on Google, or you have little to no reviews, your business’s credibility could be taking a huge blow.
If you want to get more 5 star reviews on Google, TrustPilot, BBB, your store, or more – the answer is simple: Contact each and every one of your customers!
The best way to make this work is to create an incentive that fits with your business model. That could be anything from a discount of 25% – 75%, or even a free item. Incentives are great because they increase the likelihood of receiving a response!
Contacting all of your customers also has an added bonus — post-purchase engagement and personalized experiences can inspire customers to become loyal to your brand. (Note: It’s important to ensure that all orders have successfully arrived before contacting a customer for a review. So be sure to verify all tracking details prior to reaching out.)
Now, you may be thinking, “How in the world am I going to contact everyone who’s ever ordered from me?” Admittedly, if you’re managing a store with a high order volume, this process could take hours, but this is where the help of a virtual assistant would be invaluable.
With the help of a virtual assistant, as each order shipment is received, your VA can automatically email, call, text your customer with the incentive offer. You can also have your assistant monitor your social media accounts for comments from customers, and direct message them with the offer details.
If you’re interested in hiring a virtual assistant to help you get more 5 star reviews, contact us today for a free consultation.